We may collect your personal information when:

• You use our online booking platform made available on the Website to book a mediation or a consultation or you ask us to contact you;
• You subscribe to our newsletter/mailing list through our Website;
• You register for a seminar or other event;
• You engage DRM to act for you as your legal representative;
• You subscribe to a subscription service offered by DRM;
• You engage with us via our social media accounts.

The information we generally collect from you includes:

• Billing information such as your billing address, bank account and/or credit or debit card information we use for payment of templates and our services.
• Your general personal details and general details about your business or company including job titles, names, contact details (including email address, physical and postal details and telephone and fax numbers);
• Data that identifies your IP address, browser type and time zone and similar data;
• Information with respect to how you use our Website and purchases you make on our Website;
• If you are a client (or become a client) we will collect information about you which is relevant to the particular matter for which you are seeking our services (this may include dealings with a party you are in dispute with and everything else we require to adequately act for you and advise you);
• and With your consent, and only where it is relevant, information about your age, health, disabilities, dietary requirements or anything else needed to adequately act for you and advise you.

We may use the information we collect about you to:

• Market products and services to you including providing you with information about upcoming events, products or other services we offer which may be of interest to you (you can opt out of this at any time by using the below contact details);
• Provide you with legal updates or publications which may be of interest (you can opt out of this at any time by using the below contact details);
• Run our Website;
• Provide you with the products and services that you purchase from us or engage us to provide to you;
• Offer and give you customer support;
• Improve our offerings on our Website or, more generally, to improve our Website;

 
We may disclose your information to:

• Our service providers, agents and contractors who, from time to time, provide us with services and/or assist us to provide our services to you or for our marketing efforts, including: Typists; Software providers including SILQ, Microsoft, Dropbox, Google Analytics (see below for more information on Cookie use), LinkedIn, Facebook and/or Instagram;
• Third parties you authorise us to provide your information to;
• Government agencies, regulatory bodies and public authorities where we are required to do so by law;

At all possible times, DRM has ensured its services providers store your personal information within Australia. However, some of our service providers, contractors or agents may receive or store your information at overseas locations. Where we transfer any of your personal information outside of Australia, we will send them through the use of a number of measures to ensure those transfers are secure and your information is protected.

We will store your information in physical form and/or electronically. We use firewalls and secure databases with password protection for all our systems in an effort to securely store your personal information electronically. That said, DRM cannot and does not guarantee the security of personal information. That is because the internet and electronic communications are prone to attacks by cyber criminals and they are therefore not secure. Please keep this in mind when sending us emails or communicating with us via electronic means as this will all occur at your own risk.

This Website uses cookies (ie files which allow us to identify users who visit the Website). The cookies we use may track and store information about you, your use of the Website and your purchase(s) through the Website.

The information obtained via the use of these cookies may be used by DRM in a number of ways to:

• enable you to use the full features of the Website;
• allow us to engage in marketing and advertising activities (including suggesting additional products, services and/or subscriptions at any time) including through third parties such as (but not limited to) Google Ads;
• use third party web analytics, reporting and statistic tools (such as Google Analytics (powered by Google Inc)

It is important you are aware that this data may therefore be transferred and stored by third party providers located in and outside of Australia. By accepting the cookies or by continuing to use the Website, you consent to the disclosure and transfer of your data to the third parties.

You may elect to accept or reject cookies on the Website by enabling or disabling cookies in your browser. If you do not accept cookies then you should disable them on your browser or stop using the Website. You should note that if you do not accept cookies, this may affect the quality of your access and use of this Website.

If you wish to opt out of Google Analytics tracking (for example), then you may do so by visiting https://tools.google.com/dlpage/gaoptout/

You have a number of rights under the Privacy Act 1988 (Act). They include the right to:

• request access to personal information we hold about you;
• request that we update or correct inaccurate information (or information which is outdated);
• opt out of any direct marketing communications we send.

 
To do so, please use the contact information below.

Contact

If you have any questions or concerns with respect to your privacy and the above terms or would like to request access to your information we hold or to update the information we hold, please reach out to us at admin@drm.legal.